FAQs.
Clear answers.

We are delighted to share a deeper look into the heart and soul of our beloved biscotti. More than just a cookie, each piece is a testament to time-honored Italian culinary artistry, meticulously crafted to bring a piece of our heritage directly to your table.

The very word "biscotto" in Italian means "twice (bis) cooked (cotto)," a tradition we uphold with unwavering fidelity. Our process begins with the careful blending of premium ingredients to form a rich, aromatic dough. This dough is then lovingly shaped into flattened logs, baked to perfection, and allowed to cool. In the second, crucial bake, these logs are precisely sliced into individual cookies, then returned to the oven for a final, gentle toasting. This double-baking technique is what gives our biscotti their signature delightful crunch and extended shelf life, echoing centuries of Italian baking wisdom.

Whether enjoyed as a moment of quiet indulgence or shared amongst friends and family, our hand-crafted biscotti offer a versatile treat. They are superb on their own, allowing their nuanced flavors to shine, or they serve as the ultimate companion for dipping. Imagine the comforting warmth of a steaming cup of artisanal tea, the robust aroma of a freshly brewed "tazza di caffè" to awaken your senses in the morning, or the sophisticated pairing with a glass of ruby-red Vin Santo, savored slowly after a delightful evening meal.

At La Biscotteria, our commitment to quality begins with our ingredients. Our exquisite biscotti line features a harmonious blend of essential oils, premium almonds, and the finest European chocolate, all chosen for their unparalleled flavor and nutritional benefits.

Our diverse range includes an exceptional fruity biscotti collection, boasting vibrant flavors like Raisin, Cranberry Hazelnut, Blueberry, and Lemon Verbena & Papaya. For those who cherish tradition, our classic biscotti are completely free from preservatives, trans-fats, artificial flavors, and GMO ingredients — meticulously handmade and twice-baked, adhering strictly to old-world practices.

We believe that baking is an act of love. Each package is meticulously hand-packed with a generous helping of "AMORE," promising that every delectable bite will leave you craving "ancora" (more).

Given their unique twice-baked nature, our biscotti retain their exquisite freshness for up to four months when stored in an airtight container or kept sealed in their original, unopened packaging.

For your peace of mind, please note that La Biscotteria's Italian bakery does not process peanuts. However, our biscotti are not gluten-free and do contain dairy. We encourage you to refer to the nutritional labels found on each biscotti flavor for detailed ingredient information. Please also be aware that our products are manufactured in a facility that processes other tree nuts.

We do not ship. Enjoy La Biscotteria fresh by in-store pickup at our Redwood City bakery or through local delivery apps (DoorDash, Uber Eats, Grubhub, and more).

Order online on our website for pickup, visit us in person, or order through your favorite local delivery app.

In-store, website pickup, and delivery apps are priced separately.

Walk-in pricing in the bakery. Order ahead on labiscotteria.com for concierge care — timed preparation for your pickup — with direct pricing that includes credit card processing fees.

DoorDash, Uber Eats, and Grubhub menus account for platform commissions (including premier-tier rates up to ~30%) and payment processing. Delivery and service fees on those apps are set by the platform, not by us.

Each channel is priced for its own costs so we can keep the same quality in every order.

To ensure clarity and a seamless experience with our treats, here is important information about product care, pickup, local delivery apps, and order fulfillment.

We exclusively use fine European chocolate, renowned for its rich flavor and delicate texture. Chocolate-dipped biscotti can soften in warm weather — especially during a hot delivery-app run or if left in a warm car. We recommend picking up orders promptly and, if needed, placing softened chocolate in the refrigerator for a few hours to restore its firm texture.

Due to the nature of chocolate and warm-weather conditions beyond our control once an order leaves the bakery, we are unable to offer refunds for melted or softened chocolate on pickup or local delivery app orders.

To maintain efficient operations and ensure freshness, orders cannot be canceled or refunded once they have been prepared.

For in-store pickup orders, we are unable to offer refunds or store credit for items not collected by the designated pickup date and time. Our products are often freshly prepared or limited in stock. Please collect your order promptly or send a trusted representative on your behalf.

For orders placed through local delivery apps, cancellations and refunds are handled according to each app's policies.

Should you have questions, please reach out through our contact form or call (650) 366-4888.

Thank you for considering La Biscotteria as a potential partner in your community initiative. At La Biscotteria, our commitment to giving back is deeply woven into our family-owned business.

Due to the volume of requests we receive and our established internal giving strategy, we are currently unable to accept unsolicited donation requests. Our philanthropic efforts are managed through predetermined outreach initiatives.

We are honored that you thought of La Biscotteria, and we encourage you to continue supporting local, family-owned businesses in our community.

In light of rising ingredient and operational costs, we kindly encourage cash payments whenever feasible. We continue to accept credit cards for your convenience; a modest transaction fee applies to card purchases to help offset processing charges. Opting for cash helps us keep our prices stable and accessible.

We sincerely appreciate your understanding and continued loyalty.

We are incredibly grateful for your continued patronage and for being part of the Buonocore family. If you've had a great experience with us, we'd be thrilled if you could leave us a review on Google or Yelp. Your feedback helps our neighborhood bakery grow.

Regular hours:
Wednesday – Friday: 6:00am – 4:00pm
Saturday: 6:00am – 2:00pm
Closed Sunday – Tuesday

Holiday hours:
Open Christmas Eve (6am – 12pm)
Closed Easter Sunday, Thanksgiving Day & Christmas Day